Do you know that time when you really need to get to customer care urgently and you can’t? It can be very frustrating especially when you have that burning issue that you need customer care to help you with or resolve and for some reason you can’t reach them. It may be that a service is down, or you need to know how to activate a particular service urgently. May be you just want to know how to load airtime, pay your bills, make an inquiry or may be just file a complaint but you still cant get through.
Back in the day, all you had to do was to call the customer care call center however, getting to the call center today may take a little longer than it used to. Fortunately, most of the telecoms in Uganda today have Customer Care channels on Social Media that seem to be more effective in getting clients problems resolved than the conventional call centers do. We took the time to curate all the major and effective ways you can contact any of the Telecoms in Uganda;
MTN Uganda Customer care
Email: [email protected] Toll Free line – Call 123 on your mobile phone Facebook page- MTN Uganda. Twitter handle – @MTNUgandaCare Website: http://mtn.co.ug
Orange/Africell Uganda customer care
Email: [email protected] Toll Free line – Call 100 on your mobile phone Facebook page – Africell Uganda Twitter handle – @AfricellUganda Web: http://orange.ug africell.ug
Airtel Uganda customer care
Email: [email protected] Toll Free line – 1100 on your mobile phone Facebook page – Airtel Uganda Twitter handle – @Airtel_UG Web: http://africa.airtel.com
Uganda Telecom (UTL) customer care
Email: [email protected] Toll Free line – Call 100 on your mobile phone Facebook page – Uganda Telecom Twitter handle – @Uganda_Telecom Web: http://utl.co.ug
Smart Telecom customer care
Toll Free line – Call 100 on your mobile phone
Email: [email protected] Facebook page – Smart Telecom Uganda Twitter handle – @smart_Uganda Web: http://ug.smarteastafrica.com/
Vodafone Uganda customer care
Toll Free line: 0800300800
Email: [email protected] Facebook page – Vodafone Uganda Twitter handle – @vodafoneuganda Web: http://www.vodafone.co.ug/
Smile Communications Uganda
Telephone: +256 (0) 414 530 111 +256 (0) 204 530 111 Email: [email protected] Skype: smilecustomer Facebook: https://m.facebook.com/SmileCommunicationsUganda Twitter: SmileComsUG Website: www.smile.co.ug
If you have any other channels that we don’t know about, please let us know in the comments and we will update.
Image: Perceptis
