PDF is one of the most popular formats for documents, but many users reported seeing the Failed to load PDF document message on their PC.
This error will prevent you from viewing documents on your PC
The Failed to load PDF document error message can appear in any browser or PDF Viewer applications.
If the error is in Google Chrome, a solution to open the PDF document is to switch to another browser.
Resetting your browser is the easiest solution for the error Failed to load PDF document.
If your current PDF viewer failed to load the document, try to use another one.
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This error will prevent you from viewing documents on your PC, but there’s a way to fix it.
There are numerous problems with PDF documents that you can encounter, and speaking of Failed to load PDF document message, it can appear in any browser, Outlook, or even Adobe.
This error message can affect any browser and even other applications that can handle PDF files. To fix the issue, update your browser to the latest version or try using a dedicated PDF viewer.
Why can’t I load my PDF?
If you get the Failed to load PDF document error message in Chrome or other browsers, it’s likely that their built-in viewer is unable to open a secured PDF, and a third-party PDF viewer might help.
It could also be misconfigured settings or an issue with the browser itself that’s causing the error. Several users also reported that the Send URLs of pages you visit to Google option in Sync and Google services was the culprit, and disabling it did the trick.
No matter what’s causing the problem, you can always fix the Failed to load PDF document error message in Outlook and other programs with the solutions listed here.
Quick Tip:
If you keep getting Failed to load PDF document error message, perhaps the issue is related to your browser. Several users reported fixing the problem simply by switching to Opera.
As for managing PDF documents, Opera can do that all on its own, but its capabilities can be greatly enhanced via extensions. This allows you to turn Opera into a dedicated PDF editor if you want it to.
How do I fix a PDF failed to load?
1. Download the latest Adobe Reader version
If your PDF document failed to load, your current PDF viewer might be corrupted. In this case, installing a new app to handle all PDF files might be the best solution for you.
Opera
Take advantage of highly-rated PDF editor extensions and reload your work.
Long story short, Adobe Acrobat Reader is a natural choice. The tool not only allows you to view PDF docs but also to sign, collaborate on (collect and track feedback), annotate, and share PDFs for free.
Therefore, you should waste no more time and grab the software from Adobe’s official distribution page.
On their page, don’t hesitate to choose the current OS system and the desired language. Finally, click on the Download Now button.
⇒ Get Adobe Acrobat Reader
2. Change PDF settings in Chrome
- Open Chrome, paste the following path in the address bar, and hit Enter:chrome://settings/content/pdfDocuments
- Select the Download PDFs option here.
According to users, if you’re getting the Failed to load PDF document error message in Chrome, the problem might be your content settings.
By default, Chrome is set to open PDF files internally, but you might be able to circumvent this issue simply by choosing to open PDF files in a dedicated PDF viewer.
After doing that, all PDF documents that you try to view in Chrome will be downloaded and you’ll have to open them in a third-party PDF reader.
This isn’t the best solution, but it’s a solid workaround that worked for many users, so you might want to try it out.
Also, find out how to fix corrupted or damaged PDFs on Windows since it will help you with this problem and offer more information.
3. Make sure that Google Chrome is up to date
- Click the ellipsis near the top-right corner, hover the cursor over Help, and select About Google Chrome.
- A new tab will appear and show the current version of the browser installed. In addition, Chrome will now check for the latest updates and install them automatically in the background.
According to users, sometimes, Failed to load PDF document message can appear if your browser is out of date. Certain glitches can appear once in a while, but the best way is to update your browser.
Google Chrome automatically downloads the missing updates in the background, but sometimes you might skip one for various reasons. Once the updates are installed, check if the problem is still there.
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4. Remove problematic extensions
- Click the ellipsis in the top-right corner, hover the cursor over More tools, and select Extensions from the menu.
- You should now see a list of all extensions installed on the browser.
- To disable an extension, click the toggle next to its name. Repeat this for all extensions on the list.
Some extensions might interfere with your browser and cause Failed to load PDF document messages while viewing certain files.
Once you disable all extensions, restart Chrome. If the issue doesn’t appear, it’s certain that one of your extensions is causing it. Enable the extensions one by one until you manage to recreate the problem.
Once you find the problematic extension, remove it and check if that permanently solves the Failed to load PDF document error on Salesforce.
5. Clear cache
- Launch Chrome, and press Ctrl + Shift + Del to open the Clear browsing data box.
- Now set Time range to All time, tick all the options here, and then click on Clear data.
Your browser stores all sorts of files on the PC in order to display certain websites faster, but sometimes cache files can get corrupted, and this leads to various errors.
If you’re getting Failed to load PDF document message, perhaps the issue is related to your cache, and in order to fix it, we advise you to clear it.
6. Reset Google Chrome
- Launch Chrome, paste the following path in the address bar, and hit Enter:chrome://settings/reset
- Click on Restore settings to their original defaults.
- Now, click the Reset settings button to confirm.
According to users, sometimes, certain settings in your browser can cause this issue to appear. In case you can’t find the problematic setting, it’s advised that you reset your browser to the default.
By doing so, you’ll remove all extensions, settings, and browsing history. In case you want to preserve some of your data, such as bookmarks, for example, you should back them up or enable syncing.
After you reset the browser, check if the problem is still there. To restore your settings and browsing history, be sure to sign in to your Google Account, and all your data will be restored.
7. Try using third-party PDF readers
Sometimes Failed to load PDF document message can be related only to your browser. Although reading a PDF file in your browser is the most straightforward solution, it’s better to use a dedicated PDF reader.
Nitro Free PDF Reader is a great PDF viewer, and it offers many advanced features that you won’t find in your browser.
If you keep getting this error message in your browser, perhaps this is a perfect time to consider using a dedicated PDF reader.
⇒ Download Nitro Free PDF Reader
Failed to load PDF document message is usually related to your browser, and in most cases, you can fix the problem by changing your settings.
If that doesn’t work, you might want to try a different browser or use a dedicated PDF reader.
Which solution worked for you? Let us know in the comments section below!
8. Reinstall Google Chrome
- Press Windows + R to launch the Run command, enter appwiz.cpl in the text field, and click on OK.
- Select Google Chrome, click the Uninstall button, and follow the on-screen instructions to complete the process.
- Once done, go to Chrome’s official website, download it and complete the installation process.
If you have already tried to reset Google Chrome without success, you might want to try reinstalling it. Sometimes your installation can get corrupted, leading to this and many other problems.
To fix the issue, it’s advised that you reinstall Chrome completely. There are several ways to do that, and the best way to do it is to use uninstaller software such as IOBit Uninstaller.
Uninstaller software removes all files and registry entries associated with Chrome, ensuring that leftover files don’t interfere with future installations.
Once you remove Chrome, download, and install the latest version, the error will be fixed.
The methods listed here would work if you encounter the Failed to load PDF document on Outlook. Also, find out what to do if you cannot save PDF after editing.
- Adobe Acrobat Reader
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