There are various call management tools on the market these days, but not all of them come packed with the best features that you might need.

Try these call management programs and choose what’s best for you

  • Call center difficulties stem from internal issues such as low productivity or motivation, and a lack of automated processes and organizing tasks.

  • Organizations can use call center software solutions to automate customer phone calls and give remote access.

  • When having an integrated call automation system, the customer support staff may bring up crucial caller information before calling a customer, from call history and caller ID data.

  • If your company needs a reliable call manager solution, this guide will help you decide what tool to use.

  • Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).

  • Click Start Scan to find Windows issues that could be causing PC problems.

  • Click Repair All to fix issues affecting your computer’s security and performance

  • Restoro has been downloaded by 0 readers this month.

Depending on what business you run, you need a tool that provides you with all the necessary features to make call managing become a walk in the park

Even if you run a call center, or just require call support inside your business, with today’s tools you can reduce call waiting time almost to zero and keep all data smartly organized.

These tools let you automate small calls and record all kinds of information with ease. Hire a bot with pre-recorded messages and more.

That’s why we chose the best options for call manager software, so we can make your choice much easier. We listed their best features and functionalities, so check them all out and pick your favorite according to your needs.

Which are the best call manager software for Windows 10?

RingCentral – Best call management features overall

If you are in a position where you need to conduct business in communications outside the office and you frequently use your personal phone for communication, you surely understand the struggle between professionalism and communication from afar.

The best solution in this situation is to have Cloud-based phone systems technology integrated into your business management, like RingCentral.  

That being stated, RingCentral tools that can assist you in conducting business on the move while keeping the appropriate degree of professionalism when conducting business outside the office.

Features like the RingCentral ones provide you the flexibility and control you need to feel at peace even when you’re not at work. Keep your company at a click’s distance. 

Because of their extensive feature sets and ability to allow communication from anywhere, cloud-based phone systems are quickly becoming the new norm for organizations.

Check out RingCentral’s key features:

  • Answering Rules to redirect conversations according to the ID, time, and date of the caller.
  • Call Screening is recognizing a forwarded call to your mobile phone as a business call before answering it (audio and visual display).
  • Call Logs to read and edit reports on all incalls, outcalls, and faxes effortlessly.
  • Advance Call Forwarding to configure call routing to any mobile phone or landline, as well as ping devices collectively or individually.
  • Mobile Apps are the ability to reach out using your mobile phone and display your company’s phone number. Smartphones may be used to make 3G, VoIP, and Wi-Fi calls

⇒ Get Ring Central

Nextiva – Best for call quality and data storage

Nextiva, the award winner for first place in business phone software in 2021, is the next-generation call management software.

Instead of dealing with strategic mistakes at the moment, you may avoid them with a focused and documented call center plan.

Nextiva is powerful due to their devoted work for phone business management, which includes a wealth of beneficial recommendations on how to really enhance team efficiency, on their blog.

Nextiva has a fantastic pricing range, and the free calls throughout the United States and Canada are very good for your financial resources, and we can’t unsee they have a far more helpful impact.

You also receive a free local or toll-free number, free number porting, and all of the regular features like caller ID, call forwarding, routing, unique greetings, and more.

Nextiva also provides Live Chat, online surveys, call analytics, and other tools that integrate well with the phone service as a platform.

These are the characteristics that have propelled Nextiva to the top of the rankings:

  • Engineered to reduce distracting static sound for better and clear discussions
  • Send and receive limitless faxes in the same way that you are emailing
  • Recorded self-message for a professional greeting to prevent an award unanswered call
  • You may use this software with your current CRM if you already have one.
  • Dedicated equipment such as office and conference phones, single-ear headsets, and mobile phones that you can use to manage calls from anywhere.
  • You can get more done by using flawless video and screen sharing with your team, anytime

Nextiva

A brilliant VoIP phone service cloud-based platform that can be adopted by businesses.

CloudTalk – Best for virtual call centers

CloudTalk is an excellent virtual call management platform that’s perfect for companies activating in customer service or sales.

This solution allows you to build your own virtual call center with very little equipment. You no longer need to build complex call networks and buy countless pieces of hardware. Use CloudTalk and upgrade your business to the latest technology standards.

If you already use particular CRM solutions, you don’t have to replace them. CloudTalk supports native integration and syncing with some of the most popular business tools on the market, such as Salesforce, Zendesk, Hubspot, and more.

CloudTalk offers real-time analytics tools that allow business owners to track the performance of their call center agents in real time. In this manner, supervisors can step in and improve communication quality when need be. To check out the complete list of features, go to the platform’s official website.

Check other key features of CloudTalk:

  • Call queuing
  • Number porting
  • Business hours for status availability

CloudTalk

Call centers worldwide use CloudTalk to manage their analytics, so you know that it is well worth a try.

TalkRoute – Best for session recording

TalkRoute is an outstanding call management software solution with various useful and advanced features to help you call, text, and start meeting sessions more easily.

This program allows you to fully customize every detail of your virtual phone service, including your call routing, greetings, schedules, and many others.

With TalkRoute, you have the potential of an enterprise-level phone system and you can make and receive calls from any desktop, browser, or smartphone without having to buy special equipment.

Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click here to download and start repairing.

Expert tip:

SPONSORED

Moreover, you have the ability to video conference up to 100 team colleagues and partners and record the meeting sessions effortlessly.

You can share your screen with your meeting participants, chat, collaborate by applying the whiteboard feature, and share files.

Other key features include:

  • Business call history
  • Manage business voicemail
  • Contacts integration
  • Easy-to-use transfer codes

TalkRoute

Communicate better and receive multiple calls at once with this amazing app.

LiveAgent – Best for customer relationship maintaining

All your favorite cloud call center features are now built into your very own LiveAgent helpdesk. You will be able to receive unlimited inbound calls from customers. This program will provide follow-up or proactive support with outbound calls.

LiveAgent provides you with endless possibilities to provide a seamless customer experience over chat, email, and phone.

You will be able to receive calls from your website, and all you have to do is place a Call Us button on your website and start receiving calls immediately.

Take a look at more interesting features of LiveAgent below:

  • You can connect to your VoIP provider, and you can choose from pre-made integrations.
  • You can make unlimited internal calls.
  • This tool lets you connect with your customers with outbound or follow-up calls.
  • The program is able to transfer calls to specific extensions and wait for their pick-up.

LiveAgent

Improve your company’s relationship with your customers with this brilliant call management service.

Bitrix24 – Best for call distribution with ICR

Bitrix24 is a free call management software that gives you the option for even call distribution. This means that incoming calls are distributed evenly between your employees according to set order.

You can also have a simultaneous call distribution when all available agents hear the ring and the first one to respond will carry on with the conversation.

On the official website of this tool, you will also find the Bitrix24 CRM manual, and if you are interested in buying self-hosted editions of Bitrix24 that come with API, CMS, and a source code you can also download the trial version.

Check out more impressive features of this software:

  • Bitrix24 provides you with ICR – intelligent call routing.
  • This tool lets you set up your own phone hours and decide what will happen to the phone calls that are made during off hours.
  • Internal employee extension numbers are also available with this program.
  • All phone calls can be automatically logged and also recorded.
  • Bitrix24 is optimized for small business use, and it works with your existing phone number. You can also rent phone numbers from 43 different countries.
  • This tool will work with any equipment including a computer and headset

⇒ Get Bitrix24

Bonrix Voice Call Manager – Best for simplest features

Bonrix Voice Call Manager is free software that can be used on your PC. It was developed for Windows 7, 32-bit version. The software’s installer file is known as VoiceCallManager.exe.

It’s important to note that this program is the intellectual property of Bonrix Voice Call Manager and the antivirus check showed that the program’s download is safe, so you don’t have to worry about anything safety-related.

You should know that this communication technique of bulk voice calls comes with a significant advantage. We are referring to the fact that it results in the most penetrative reach and personalized messages that will turn out to be really useful.

Take a look at the best features that are packed into this software:

  • Version 1.0 is the most frequently downloaded version by program users.
  • Bulk voice calls are pre-recorded voice messages to a mobile or a landline network.
  • Bulk voice calls are automated calls that involve automated dialing multiple numbers at once using computer-managed lists or playing a pre-recorded message to automatically dialed mobile or landline numbers.

⇒ Get Bonrix Voice Call Manager

PhoneView – Best for endpoint management

PhoneView is a Cisco Phone endpoint management solution that allows advanced manipulation of one or more phones.

The tool is a certified Cisco-compatible product that completed the full inter-operability verification testing, and this means that you can be confident of its performance.

PhoneView is one of the leading Cisco phone remote control solutions that are available these days, and it will provide unique user interface features. This tool comes with an extended set of features for phone management for PC.

You can visit the UnifiedFX official website to find out more about PhoneView and to get it yourself. PhoneView is a client app that installs on Windows PCs.

Check out the most important features that come with PhoneView:

  • It comes with a simple interface that is user-friendly.
  • This tool provides an automated grouping of phones and quick and straightforward filtering.
  • You can visualize all phones, and you can also zoom in and out of phone screens.
  • The tool provides a history log of interactions with all phones.
  • You will get a near real-time interaction with remote phones, and you will see exactly what the user sees.
  • You can control one or more phones at once, and you can also send text messages to multiple phones.
  • PhoneView comes with an extensive list of phone commands and advanced queuing for optimal delivery of the phone commands.
  • You will be able to gather phone details and export asset and state information.
  • You can also gather and manipulate the login state.
  • The tool comes with bulk management of the login state.
  • You can migrate users to extension mobility.

⇒ Get PhoneView

This guide is part of our Business Software Hub. Do check it out for more ideas on how you can boost your business. For more amazing lists like this one, check out our website’s Software section.

These are some of the best call manager programs that you’ll be able to find on the market these days, and they’re all packed with unique and useful features.

We recommend that you head over to their official website where you’ll get the chance to check out more in-depth details on these programs. After analyzing them, you’ll eventually be able to choose the best call management software for your needs.

If the advices above haven’t solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

Still having issues? Fix them with this tool:

  • Business softwareVoIP

Email *

Commenting as . Not you?

Comment