Since its founding in 2003, the company has undergone numerous acquisitions and consolidations which has positioned it as a leading provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management. In February 2022, LogMeIn rebranded, and now goes by the name GoTo. The rebrand to GoTo comes with a single application with two flagship products and a wide range of products in between.

The two flagship products are the GoTo Resolve—an all-in-one remote tool for IT management, and GoTo Connect—a unified collaboration tool for phones, meetings, and chat. These products are unified by a single application, administrative system, and converging user experience.

Here is our list of the best LogMeIn/GoTo Alternatives:

  • SolarWinds Dameware Remote Everywhere EDITOR’S CHOICE This SaaS package links technicians to user computers enabling remote control as well as regular remote access and it can also access sleeping or turned off devices. Assess this service with a 14-day free trial.
  • ManageEngine Remote Access Plus (FREE TRIAL) This package enables technicians to access remote devices, including those that are turned off and provides diagnostic tools plus video chat. Runs on Windows Server and is also offered as a cloud service. Access the 14-day free trial.
  • TeamViewer A cloud-based remote access system that works through an agent program installed on both the technician’s computer and the remote device.
  • MSP360 Remote Desktop This popular tool is available in free and paid versions and it allows remote access to devices running Windows from a technician’s computer running any operating system.
  • VNC Connect A cloud-mediated screen sharing system that requires a viewer utility to be installed on the technician’s device.
  • Chrome Remote Desktop Free to use and built more for individuals to access their home computer from any device while roaming.
  • Zoho Assist A full support center system that includes remote access and remote control utilities. This is a SaaS package.
  • Splashtop A family of remote access services that can even get you into IoT devices and includes a version for managed service providers.
  • Remote Desktop Manager (RDM) Perfect for SMEs, this package is offered in free and paid versions and creates a hub between technicians and remote devices with pre-approved access rights.
  • Windows Remote Desktop Protocol (RDP) A free service that is built into the Windows operating system but only allows access from Windows to Windows.
  • TightVNC Free to use and easy to set up, this downloadable package includes a remote control facility.

The Best LogMeIn Alternatives

Although LogMeIn’s current trends toward consolidation are well intended, Some users have raised concerns about its affordability as well as the confusing product portfolio and tools—many are missing the simplicity that comes with the good old LogMeIn. In this article, we will take a look at some of the best possible alternatives to LogMeIn (now GoTo). Hopefully, this will help you figure out the right remote desktop software for your business and budget.

1. SolarWinds Dameware Remote Everywhere (FREE TRIAL)

SolarWinds Dameware Remote Everywhere (DRE) is a cloud-based agentless remote support solution that enables  IT professionals to provide remote support to end-users and resolve help desk issues, from anywhere provided there is an internet connection available. Although cloud-based solutions often raise security concerns, DRE is designed to provide secure, safe connections with AES-256 encryption. It also supports multi-level permissions and multi-factor authentication including Smart Card Logon, Windows NT Challenge/Response, and Encrypted Windows Logo to keep your remote connection safe. Furthermore, DRE also provides a secure page called “Secrets Vaults”, where you can add and delete confidential data.

Other features and capabilities include:

  • Gain visibility and insight into your help desk performance with DRE reporting capabilities that include real-time session monitoring, historical reports, and performance data.
  • Essential endpoint support for everything from desktops to mobile devices
  • Drag-and-drop files sharing, and support for unattended access.
  • Communicate directly with end-users via live chat features.
  • Switch between end-user monitors with just one click.

If you are looking for features beyond what GoTo (LogMeIn) provides, you’ll find it in DRE. For example, DRE easily integrates with the SolarWinds Service Desk tool to enhance the capabilities of your remote support function within your service desk from almost anywhere with an internet connection. In addition to that, DRE supports remote connection with out-of-band computers via Intel vPro with AMT, KVM support, and Wake-on-LAN.

Learn more about Dameware integrations and how they compare with LogMeIn here. Try SolarWinds Dameware Remote Everywhere (DRE) with a fully functional 14-day free trial.

Pros:

  • Available either on-premise or as a subscription SaaS, giving it more flexibility than competing products
  • Accessible via browser, allowing for easy access to the dashboard
  • Can support Windows, Mac, and Linux, making it a solid option for networks with diverse operating systems
  • No limit on the number of devices, allowing businesses to scale as they hire more technicians
  • Can sort, filter, and group remote devices easily

Cons:

  • Would like to see a longer trial period

2. ManageEngine Remote Access Plus (FREE TRIAL)

EDITOR’S CHOICE

SolarWinds Dameware Remote Everywhere is our top pick for a LogMeIn alternative because it allows technicians based anywhere to access devices anywhere. Your technician team can be dispersed, or even home-based, and they all get the full remote access services of this tool, giving you team management and reporting services that bind the team together into one manageable unit. Remote devices can be turned off and the technician will still be able to get in. The service lets you access any type of device, including iPhones, iPads, and Android-based devices. Your technicians can get remote access or full remote control – letting the user see the actions and learn from the technician’s advice.

Download: Access a 14-day FREE Trial

Official Site: www.dameware.com/dameware-remote-everywhere/registration

OS: Cloud-based

ManageEngine Remote Access Plus is a comprehensive package of remote support tools for Help Desk technicians. The system includes a console that enables a technician to keep connections to multiple devices open simultaneously and switch between them.

This package is particularly good for support technicians because it includes a text and video chat facility plus remote control. This enables the user to communicate problems to the technician and then the technician can demonstrate and explain a solution to the user – resolution might require training instead of a software update. A file transfer utility is also built into the system.

There are three editions of the Remote Access Plus system and the first of these is Free. This enables remote connections to 10 devices. The Standard edition is for businesses that operate a larger fleet and the Professional edition includes a range of troubleshooting and task automation tools. You can download the package onto Windows Server or use the platform as a SaaS system. ManageEngine offers Remote Access Plus on a 14-day free trial.

  • Offers a suite of tools designed for support technicians alongside the remote access features

  • Offers both on-premise and cloud-based deployments

  • Uses an easy-to-navigate interface to browse devices by client, network, or custom grouping

  • Built for teams, offering internal chat and collaboration tools

  • Supports features such as Wake On Lan, live chat, and Take Control options

  • Some of the more advanced features can take time to fully explore and learn

ManageEngine Remote Access Plus Access 14-day FREE Trial

3. TeamViewer

TeamViewer is cloud-based remote access and remote control computer software that can be used to securely and remotely access, control, and support any device anywhere, and across platforms. It is one of the best GoTo (LogMeIn) alternatives and the favorite for most IT admins. TeamViewer is proprietary software, but it is offered free of charge for non-commercial use; which means that if you are looking for a remote control software that is only going to be for personal use, then TeamViewer is free to use for as long as you want.

TeamViewer is available for Microsoft Windows desktops and servers. Apple’s macOS, and various Linux distributions, as well as smartphones and tablets running Android or Apple’s iOS/iPad OS operating system. TeamViewer licensing is based on an annual subscription plan. A 14-day free trial of the commercial version is available on request.

  • Easy to use for both technicians and end-users

  • Uses 2FA to initiate sessions making it more secure than similar remote tools

  • Works well over limited bandwidth connections

  • Compatible with a wide range of environments

  • Supports mobile devices administration

  • The free version often terminates early and falsely detects commercial use

4. MSP360 Remote Desktop

MSP360 Remote Desktop just as the name suggests is a remote desktop tool that enables users to access and control Windows computers from any system. MSP360 Remote Desktop is certainly one of the best GoTo (LogMeIn) alternatives in the market and the favorite for most users as well.

Other features include:

  • Unlimited Endpoints and Connections: Connect to an unlimited number of endpoints with zero limitations.
  • Management Portal: Oversee, run and manage your remote connections from a single web console.
  • Advanced Security: Get peace of mind with encryption, 2FA, enhanced ID and PIN verification, and “brute-force” protection.
  • Unattended Access: Connect to and control trusted computers all over the world at any time.
  • Easy Deployment: Download, install and automatically configure Remote Desktop on endpoints with pre-configured build and silent installation.
  • Lite Client: The lightweight agent allows you to start a remote session without installation.
  • Multi-regional authentication server: Improved connection speed and reliability
  • Reporting: See full statistics on who on your team has run the session, what endpoint they connected to, and for how long.

The tool is also packed with lots of useful features. It is incredibly easy to set up and provides advanced level SSL encryption, and you can speak or exchange text messages while connected.

MSP360 Remote Desktop offers both freemium and premium editions. The freemium edition is completely free for up to 5 endpoints while the premium edition which is targeted at business users has unlimited endpoints and connections. A free trial of the premium edition is available on request.

  • Highly scalable – great for fast-growing MSP and enterprise companies

  • Features various multi-tenant options

  • Integrates well with Azure and other cloud providers

  • Can combine with other offsite backups for full BDR coverage

  • Better suited for MSPs

5. VNC Connect

VNC Connect is a VNC-based remote access and screen sharing software that lets you connect to a remote computer anywhere in the world. Unlike GoTo (LogMeIn), VNC Connect combines the convenience of a cloud service with the flexibility of direct connection via IP address.

To use the VNC cloud, you need to create an account with RealVNC and subscribe to the service, and then connect to remote computers via the downloadable VNC Viewer.

RealVNC requires one of three subscriptions:

  • Very lightweight and versatile

  • Integrates with many popular RMM solutions

  • Can connect to machines that are in Safe Mode

  • Is completely free

  • Takes more technical knowledge to get working

  • Not designed for one-off support sessions

  • Home: Free registration and activation required

  • Professional: Commercial version geared towards home or small-business users, with authentication and encryption, remote printing, chat, and file transfer

  • Enterprise: Commercial version geared towards enterprises, with enhanced authentication and encryption, remote printing, chat, file transfer, and command-line deployment

There are some environments where network traffic is not allowed to go outside the network. In such cases, direct connections are the only option. But just like other VNC-based remote access tools, VNC Connect via direct connections requires user knowledge of IP addresses which makes it relatively difficult to set up and use. A free 30-day trial is available on request.

6. Chrome Remote Desktop

Chrome Remote Desktop is a free remote desktop tool, developed by Google, that allows a user to remotely control another computer. It consists of a server component for the host computer, and a client component on the computer accessing the remote server. Chrome Remote Desktop uses a unique protocol called Chromoting. The Chrome Remote Desktop allows a permanent, pre-authorized connection to a remote computer.  This may raise security concerns for most use cases, but the idea is to allow a user to connect to another one of their computers remotely.

The Chrome Remote Desktop remains one of the best GoTo (LogMeIn) alternatives, the only limitation is that it works as a browser, and you must use Google Chrome Browser to have it work. With Chrome Remote Desktop, you can securely access your computer and share your screen from anywhere using your phone, tablet, or another computer.

  • Completely free to use

  • Easy to install and operate

  • Protects communications via HTTPS

  • Good for home users and infrequent use

  • Can only be used in Google Chrome

  • Not ideal for business use

7. Zoho Assist

Zoho Assist is cloud-based remote support and remote access software that can be used to support customers over the web. Setup and remote access sessions can be on-demand or unattended. Supported devices include servers, PCs, laptops, and mobile devices.

Key features and capabilities include:

  • Outsourced IT & MSP support: Remotely access manage remote computers efficiently anywhere in the world with ease.
  • Customer support: Connect to customers’ remote desktops troubleshoot faster.
  • IT Helpdesk: Empower your IT help desk with remote desktop software to resolve helpdesk issues remotely.
  • Unattended remote access: Set up unattended remote access for computers, both inside and outside LAN.
  • Secure file transfer: Transfer files to the remote computer with SSL 256-bit AES encryption.
  • Multi-Platform Support: You can use it on Android, iOS, and even on your Windows-based computers.
  • Supports voice & video chat, screen sharing, and session recording.

Zoho operates a subscription-based licensing model including a free plan for one remote support technician. A personalized demo and 15-day free trial are available on request.

  • Cloud-based installation makes deployment simple with no need for on-premise onboarding

  • Is a white-labeled product, ideal for MSPs

  • Features automation tools that empower technicians to script solutions

  • Can execute commands prior to remotely connecting

  • Offers mobile report support for both iOS and Android

  • More suited for MSPs, and not smaller LAN networks

  • Would like to see a longer trial period

8. Splashtop

Splashtop is a family of commercial remote-desktop software targeted at individuals, businesses  & IT helpdesk, education, managed service providers (MSP), and even IoT and digital signage products. Splashtop has a remote support tool for virtually any use case you can think of. If you are looking for a GoTo (LogMeIn) alternative that can do even much more, then Splashtop is all you need.

Some of the popular Splashtop remote-desktop products include:

  • Personal: Remote computer access for home and personal use.
  • Splashtop Business Access: A remote computer access software targeted at businesses, teams, and individuals that enable remote access to Windows, Mac, and Linux] computers from a Windows, Mac, iOS, Android, or Chromebook device.
  • Splashtop SOS: A remote support software targeted at IT support and help desk personnel for on-demand attended and unattended remote support to client computers and mobile devices.
  • Splashtop Remote Support: A remote support and endpoint management software targeted at MSPs.
  • Enterprise: All-in-one remote access and remote support solution for computers and devices.

All Splashtop products require an internet connection on both devices to operate. The licensing model is based on an annual subscription fee.  A free online demo and a 7-day free trial are available on request.

  • Very simple to set up, similar to how TeamViewer establishes remote connections

  • Free for individual use, great for home offices

  • Available cross-platform as well as on iOS and Android

  • Apple users will have to pay for the iOS app

  • The trial period is only 7 days

  • Lacks advanced features like remote troubleshooting and multiple connection protocol options

9. Remote Desktop Manager (RDM)

Remote Desktop Manager (RDM) is yet another great remote access software built for small and midsize business IT departments but powerful enough for the enterprise. RDM centralizes all remote connections on a single platform that is securely shared between users and across the entire team without compromising security. RDM was designed to enable IT departments to drive security, speed, and productivity throughout the organization while minimizing cost and risk.

RDM comes in two editions:

  • Free edition: For individual users who don’t need to share remote connections and privileged passwords with others.
  • Enterprise Edition: For MSPs, IT professionals, and help desk technicians who need to share remote connections and privileged passwords with other team members.

RDM includes support for technologies such as TeamViewer, GoTo (LogMeIn), VNC, RDP, SSH, VPN, password management, as well as auditing and reporting features. A free live demo and a 30-day free trial are available on request.

  • Very intuitive – easy to learn and get started right away

  • Includes a free and paid version

  • Includes a variety of features for configuring user access

  • Best for small to medium-sized networks

10. Windows Remote Desktop Protocol (RDP)

RDP is a proprietary protocol developed by Microsoft which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software. RDP servers and clients are built into Windows and other operating systems. When you allow remote connections to your PC, you can use another device to connect to your PC just like GoTo (LogMeIn) and have access to all of your applications, files, and network resources as if you were sitting at your desk.

To connect to a remote PC using RDP, the following settings must be in place:

  • The computer must be turned on and connected to the network
  • You must have network access to the remote computer
  • You must have permission to connect
  • Remote Desktop must be enabled

There are numerous non-Microsoft implementations of RDP clients and servers such as the open-source command-line client desktop is available for Linux/Unix and Windows operating systems. Note that enabling RDP opens a port on your PC that is visible to your local network. You don’t want to enable it on a PC  or network where access is tightly controlled. You should only enable RDP in trusted networks, such as your home network.

  • Completely free to use

  • Built right into Windows operating system

  • Manageable via Active Directory and Group Policy

  • Popular vector of attack for hackers

  • Not reccomended for external use

  • Only one session can be initiated at once, starting a remote session will kick out the other user

11. TightVNC

TightVNC is a free and open-source remote desktop software server and client application for Linux and Windows. TightVNC implements an open-source remote-control and display technology known as Virtual Network Computing (VNC). TightVNC just like other VNC implementations isn’t hard to use, but it’s not like other alternatives which don’t require user knowledge of IP addresses, which makes it relatively difficult to set up.

To connect from the internet to a machine in the internal network which is behind a router or firewall, you need to enable “port forwarding” in your router’s configuration. Port forwarding allows passing external connections to computers in the internal network. Almost all routers support this type of redirection. When port forwarding is set up, you can connect to the router’s IP address as if it was your target machine’s IP address, but you should specify those port numbers on which port forwarding was activated. Using TightVNC over the internet can be a security risk. This is because TightVNC only encrypts VNC passwords sent over the net, the rest of the traffic is sent unencrypted.

  • Completely free

  • Lightweight setup – uses little system resources

  • Ideal for smaller enviroments

  • Lacks some advanced features found in enterprise RMM tools